Refund & Cancellation Policy

(For Online Computer Literacy Courses)

Overview

Our platform offers online computer literacy courses and digital learning services only.
All products sold on this website are intangible, digital, and non-physical in nature.

Once a course is purchased and access is provided, no physical delivery, shipping, packaging, or return is involved.

No Return Policy

Since our courses are delivered digitally and provide immediate or scheduled access to learning materials, returns are not applicable.

  • There is no physical product
  • There is no transport or courier
  • There is no return address
  • There is no exchange of goods

Refund Policy

Refunds are generally not provided once the course has been purchased and access has been granted.

However, refunds may be considered only in the following exceptional cases:

  • ❗ Duplicate payment made accidentally
  • ❗ Technical error where course access is not provided even after successful payment
  • ❗ Payment debited but course not activated, and the issue cannot be resolved within a reasonable time

All refund requests must be raised within 3 days of purchase.

Non-Refundable Cases

Refunds will not be issued in the following situations:

  • Change of mind after purchase
  • Lack of time to attend or complete the course
  • Internet connectivity issues on the learner’s side
  • Device compatibility issues (mobile/laptop)
  • Partial completion of the course
  • Failure to attend classes or submit assignments
  • Violation of course terms or misuse of platform access
  • Discounted, promotional, or offer-based course purchases

Access Termination

If a learner violates platform rules, shares login credentials, or engages in misuse, course access may be suspended or terminated without any refund.

Proof of Purchase

For any support or refund-related request, valid proof of purchase (order ID / payment receipt) is mandatory.

Processing Time

If a refund is approved:

  • Refunds will be processed to the original payment method
  • Processing time may take 7–10 working days, depending on the bank or payment gateway

Course Modifications & Cancellations

We reserve the right to:

  • Modify course content
  • Update syllabus
  • Reschedule sessions
  • Discontinue a course if required

Such changes do not qualify for a refund.

Contact & Support

For any questions related to payments or refunds, please contact us at:

📧 Email: 45210365@mkcl.org

Final Note

By purchasing any course on this website, the learner acknowledges and agrees to this Refund & Cancellation Policy.